FREQUENTLY ASKED QUESTIONS

Here you will find answers to our customer's most frequently asked questions.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept VISA, MasterCard, American Express and Cheque as form of payment.

ARE THE PRODUCTS SAFE?

All products used by York Pest Control have been approved by Health Canada. York Pest Control is committed to achieving 100% customer satisfaction and delivering safe, effective pest management solutions. Health Canada's Pest Management Regulatory Agency (PMRA) is the federal agency responsible for the regulation of pest control products in Canada. All pesticide products are highly regulated at all levels of government.

WHAT DOES THE PMRA DO?

By seeking to minimize the risks associated with pesticides, the PMRA helps protect human health, safety and the environment. Before a pesticide is considered for registration in Canada, it must undergo extensive testing to determine the potential risks posed to human health and the environment. The PMRA carefully reviews all the data submitted (including the raw data) to determine if the product is acceptable for use in Canada, and cross-checks between studies as an additional measure of validation of the final decisions. The Agency may also compare its results with regulatory counterparts in other countries such as the U.S. and members of the European Union, to ensure that similar conclusions are drawn from the evaluations.

CAN I WASH MY WINDOWS AFTER A TREATMENT?

Exterior windows can be cleaned anytime after application. For interior windows it is recommended to avoid cleaning for 2-3 weeks.

WILL I HAVE TO LEAVE MY HOUSE AT THE TIME OF TREATMENT?

You may not have to leave your house, depending on the type of program. If we are conducting interior applications, we ask that you leave for a few hours. Infants, seniors, and people with asthma or high sensitivities may choose to leave for longer periods. Our technicians will inform you of special instructions, or you can call our office anytime with your questions.

WE JUST HAD OUR HOUSE TREATED AND THERE IS STILL PEST SOME ACTIVITY.

Depending on the program and your particular structure, control is not always immediate. Our products have residuals and continue to work for long periods. This residual reduces the pest population. The products do their best work in the evenings or on cooler days. On hot and warm fall days, activity around your home may be abundant. As evening approaches and insects seek out places to hide, the product then does its best work. A simple test to show the products effectiveness would be to conduct an exterior inspection after a high activity day. Look for dead insects around the base of your home or near the foundation.

DOES YPC GUARANTEE THEIR WORK?

All work is guaranteed for 6 (six) months excluding Bed Bug, Country and Cottage programs. Cottage and Country programs are guaranteed year-round if you are signed up for both applications per year. Single applications for Country or Cottage programs are guaranteed for 3 (three) months.

HOW DO YOU QUALIFY FOR THE BED BUG GUARANTEE?

Only Fully Detached homes are eligible for a 3 month guarantee if canine detection and treatments have been performed by York Pest Control. Unfortunately, apartments, townhomes, condominiums, and semi-detached homes are not eligible for guarantee due to the possible re-introduction from adjoining apartments/homes. Treatments may include multiple applications and the purchase of mattress and box spring encasements if recommended by York Pest Control. All recommendations from York Pest Control must be followed by the customer in order to validate this 3 month Warranty.